REFUND POLICY

Refund Policy

Last updated: April 2026

At Closer Guides, we stand behind the quality of our products. Because all of our products are digital downloads delivered instantly upon purchase, the following policy applies to all sales.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all Closer Guides products, subject to one important condition:

Refunds are only available for products that have not been downloaded.

Once a digital product has been downloaded, it is considered delivered and consumed in full, and is no longer eligible for a refund. This policy reflects the nature of digital goods, which cannot be returned in the way physical products can.

How to Request a Refund

If you have purchased a guide and have not yet downloaded it, you may request a refund within 30 days of your purchase date.

To request a refund:

  1. Email us at support@closerguides.com from the email address you used at checkout
  2. Include your order number (you'll find it in your purchase confirmation email)
  3. State that you'd like to request a refund

That's it. No questions, no forms, no awkward conversation.

Once we verify that the product has not been downloaded, your refund will be processed within 5-10 business days to the original payment method.

Why This Policy Exists

Our guides represent significant work and contain proprietary methodology. Because they are delivered as immediate digital downloads, we cannot retrieve a product once it has been accessed. This policy protects the integrity of our work while still giving you a meaningful window to evaluate your purchase before committing.

If you are unsure whether a guide is right for you, we recommend reviewing the full product page carefully before downloading. Our product pages are designed to give you a clear understanding of exactly what's inside each guide.

Bundles

For bundle purchases, the same policy applies on a per-product basis. If you have downloaded one guide from a bundle but not the others, you are eligible for a partial refund covering the un-downloaded guides only, calculated at the bundle's per-guide allocation.

Technical Issues

If you experience a technical issue accessing or downloading your purchase, please contact us at support@closerguides.com immediately. We will resolve any access issues at no cost to you, and the 30-day window does not begin until you are able to successfully access your purchase.

Chargebacks

We strongly encourage customers to contact us first before initiating a chargeback with their payment provider. We respond to all refund inquiries within 24 hours and resolve eligible refund requests promptly. Chargebacks initiated without a prior refund request may result in collection action and forfeiture of any future purchase eligibility.

Questions

If you have any questions about this refund policy before making a purchase, please reach out to us at support@closerguides.com. We aim to respond to all inquiries within 24 hours.

This policy applies to all purchases made on closerguides.com.