Privacy Policy

Privacy Policy

Last updated: April 2026

This Privacy Policy describes how Closer Guides ("we," "us," or "our") collects, uses, and shares information about you when you visit closerguides.com (the "Site") and purchase our digital products. We are committed to protecting your privacy and handling your data with discretion.

1. Information We Collect

Information you provide directly:

  • Email address (required for purchase delivery)
  • Billing information (name, billing address, payment details — processed by our payment provider, not stored by us)
  • Communications you send to us (support emails, refund requests)

Information collected automatically:

  • Device information (browser type, operating system, IP address)
  • Usage data (pages visited, time spent on Site, referral source)
  • Cookies and similar tracking technologies

What we deliberately do NOT collect:

  • We do not require account creation to purchase
  • We do not collect your name unless you provide it for billing
  • We do not collect any sensitive personal information beyond what is necessary for the transaction

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To deliver your purchase — your email address is used solely to send you your digital download and order confirmation
  • To process payments — billing information is shared with our payment processor (see Section 4)
  • To provide customer support — when you contact us with questions or refund requests
  • To improve our Site — analyzing aggregate usage data to understand how customers interact with our content
  • To prevent fraud — detecting and preventing fraudulent transactions and abuse
  • To comply with legal obligations — including tax reporting and legal requests

We do not use your information for cross-product marketing without your consent. If you purchase one Closer Guides product, we will not automatically enroll you in marketing for unrelated services.

3. Cookies and Tracking

We use cookies and similar tracking technologies to operate our Site, analyze traffic, and improve your experience. The categories include:

  • Essential cookies — required for the Site to function (cart, checkout, order confirmation)
  • Analytics cookies — help us understand how visitors use the Site (Microsoft Clarity, Shopify Analytics)
  • Advertising cookies — help us measure the effectiveness of our advertising on platforms such as Meta (Facebook/Instagram)

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality, including the ability to complete a purchase.

4. Third-Party Service Providers

We share information with third-party service providers strictly to operate our business. These providers are contractually obligated to handle your data securely. They include:

  • Shopify — our e-commerce platform, processes orders and stores customer data
  • Payment processors — Stripe, PayPal, and other payment providers handle billing data securely
  • Email service providers — Klaviyo, used to send order confirmations and customer service communications
  • Analytics providers — Microsoft Clarity, Shopify Analytics, used to understand Site usage in aggregate
  • Advertising platforms — Meta (Facebook/Instagram), used to measure ad performance

We do not sell your personal information to third parties for their independent marketing use.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. This includes:

  • HTTPS encryption across our entire Site
  • PCI-compliant payment processing through industry-standard providers
  • Limited internal access to customer data on a need-to-know basis
  • Regular security reviews of our service providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Order records: retained for 7 years for tax and legal compliance
  • Email communications: retained for 3 years
  • Analytics data: retained in aggregate, anonymized form indefinitely

You may request deletion of your data at any time (see Section 8).

7. Discretion and Confidentiality

We understand that our customers value discretion. We commit to the following:

  • Your purchase will appear on your billing statement only as "Closer" or "CLOSER GUIDES" — no descriptive product references
  • We do not contact customers by phone
  • We do not send physical mail
  • All communications are limited to the email address provided at checkout
  • We will never disclose your purchase to third parties except as required by law

8. Your Rights

For all customers: You may at any time:

  • Request a copy of the data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing emails (every email contains an unsubscribe link)

For California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what categories of personal information we have collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

For Australian customers: We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You have the right to access and correct your personal information and to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, email us at support@closerguides.com. We respond to all requests within 30 days.

9. Children's Privacy

Our Site and products are intended exclusively for adults. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.

10. International Transfers

Closer Guides is operated from the United States. If you access our Site from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our Site, you consent to this transfer.

For Australian customers: we comply with applicable cross-border data transfer requirements under the Australian Privacy Principles.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this policy will reflect the most recent revision. Material changes will be communicated through a notice on our Site. Your continued use of the Site after a change constitutes acceptance of the updated policy.

12. Contact Us

For any questions about this Privacy Policy or our data practices, contact us at:

Closer Guides
Email: support@closerguides.com
Mailing address: [YOUR LLC ADDRESS]

We respond to all privacy-related inquiries within 30 days.